FAQs

Frequently Asked Questions:

  • How do I schedule an appointment?

    Call (781) 566-0626 to schedule an appointment. Appointments can be booked anytime, including weekends and holidays as this is a dedicated telephone line, staffed by one of our AARP Tax-Aide volunteers. Please do not call the Senior Center to book your appointment.

  • Do I need an appointment?

    For the Marshfield Senior Center location, you need to schedule an appointment to prepare your tax return. For Ventress Memorial Location, there are no reservations - walk-in only, first come, first serve.
  • What if I just have questions about my tax return?

    You can call (781) 566-0626 or walk-in during regular hours at either location to ask questions.

     
  • Do I need to be a resident of Marshfield to take advantage of this service?

    No

  • Do I need to be an AARP, Council on Aging (COA), or Ventress Library member?

    No

  • Do I need to be over 50 to take advantage of this service?

    While our volunteers are specifically trained on areas of concern to older taxpayers (e.g. MA Circuit Breaker, Pensions), you do not need to be over 50 to use this service.

  • What qualifications do the volunteers have?

    AARP Foundation Tax-Aide volunteers are trained, certified, and experienced with basic, non-complex federal and state tax returns. 

  • What will it cost me?

    There is no cost. Tax returns are prepared free of charge. Our volunteers are unable to accept any payment or gifts for helping prepare tax returns.

  • Can you prepare any tax return?

    We only prepare basic, non-complex federal and state tax returns. We are unable to prepare tax returns that are overly complex or time consuming. The AARP Foundation has determined that certain tax returns are "Out of Scope." Some of these include: rental property income, advanced K-1 forms, business income and expenses (other than very basic ones), and complicated or lengthy brokerage transaction lists, or brokerage transactions with missing details.
Unusual Situations: Please call (781) 566-0626 before your appointment/walk-in session to discuss.